Damaged shipments do occur occasionally. All shipments must be thoroughly inspected for any sign of damage before signing the carrier's freight bill. The driver is required to wait during your inspection. If the driver is unable or unwillng to wait then you should sign the delivery receipt but also write not inspected for damage. If there is visible damage to the packaging write that on the freight bill.  For all shipments, the packaging should be saved in good order in case a return needs to be made. The freight company prior to issuing a return must inspect damaged freight.

If there is damage, contact us immediately by filling out the form below or emailing us at US@CoolYourGrapes.com. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.

• Visible Damage
  If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill. The driver must wait. If the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.
• Concealed Damage
  If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to CoolYourGrapes.com. Damaged items will be replaced or repaired at no cost to the Buyer.

All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please contact us immediately to return or report a damaged product.

If you need to report damaged or lost merchandise, please fill out the form below and we will try to respond to your e-mail within one business day.

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